Exceptional Client Service: What Clients Want You To Know

Date: 11/10/2009
Time: 12:15 P.M.
Location: The Chicago Bar Association
Experience Level: Intermediate
MCLE Credit: 1.75 IL MCLE Credits, including Professional Responsibility credit, subject to approval

To Register / Questions: Please call (312) 554-2056.

Do you want to know what clients think about the level of service you or your firm delivers?

Whether you are managing partner or an associate striving to impress a new employer, the key to success is learning the "Six Key Principles of Exceptional Client Service" directly from the source - your clients.

LEARN HOW TO:
- Earn Client Trust and Inpire Client Confidence
- Be Exceptional: Clients Reveal the Most Unexpected Accomplishments of Their lawyers
- Avoid the Top 10 Client Peeves with Outside Counsel
- Get Out of the "Dog House" When You Fail to Live Up to Expectations

SPECIAL HANDOUT: The 22 Questions Clients Want You To Be Able To Answer

DISTINGUISHED PANEL INCLUDES:
Arthur J. Bousel, Founder and Leader, Attorney Client Service Institute
Daniel Cotter, Vice President and Deputy General Counsel, Argo Group US